What We Do & What We Don't Do

Clear boundaries keep everyone on the same page.

✓ What We Do

• Home Reset: a first-visit deep clean that brings every room to a clean baseline
• Standard and deep residential cleaning
• Kitchen, bathroom, floors, dusting, surface wiping
• Professional cleaning products, including disinfectants such as bleach where needed (tell us about sensitivities or products to avoid)
• Light organization — countertops, mail, clutter (Preferred & Complete plans)
• Fridge and pantry tidying (Complete plan)
• Bed linen changes (Preferred & Complete plans, or as an add-on) and one load of laundry, folded (Complete plan)
• Bed making and bed linen changes
• Trash removal within normal household limits
• Tidy and sort help: putting clothes and belongings away as you or your family direct, billed by time at $100 per hour for our two-person team, with the time estimated at the walkthrough
• Basic visual household walkthrough — noting general observations (not a professional inspection)
• Post-visit family update — a brief note about what was cleaned and general observations (not a medical or safety report)
• Friendly conversation during the visit (not caregiving)

✗ What We Don't Do

• Medical care of any kind
• Caregiving services
• Medication reminders, management, or handling
• Physical transfers or mobility support
• Bathing, dressing, toileting, or feeding assistance
• Emergency monitoring or response
• Transportation
• Professional fall-risk or safety assessments
• Home modifications or accessibility installations
• Pest removal or extermination
• Mold remediation
• Biohazard remediation or large bodily-fluid events (routine bathroom soiling is cleaned and priced as heavy soil, confirmed at the walkthrough)
• Heavy lifting (over 25 lbs)
• Hoarding cleanouts, hauling away or throwing out belongings, or sorting papers and valuables (we tidy and put away as you direct, and we never decide what to discard)
• Handling weapons, illegal substances, or hazardous materials
• Exterior window cleaning, roof, or gutter work
• Carpet shampooing or steam cleaning
• Moving or adjusting medical equipment
• Stain, grout or surface restoration (we scrub grout, but stained grout may not come fully clean)
• Repairs of any kind, including plumbing fixtures and appliances